Privacy Policy

At Azara Hotel, we respect the privacy of our guests and website visitors and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, protect, and manage personal information when you use our website or our services.

Our practices are intended to comply with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).

1. Information We May Collect

When you use our website, contact us, or make a reservation, we may collect information such as:

• Full name.
• Mobile phone number.
• Email address.
• Booking and reservation details.
• Check-in and check-out dates.
• Number of guests.
• Room or suite preferences.
• Billing and payment information, where applicable.
• Information voluntarily provided through contact forms or service requests.
• Technical information such as IP address, browser type, device type, and website usage information where necessary.

2. How We Use Your Information

Azara Hotel may use your personal information for the following purposes:

1. Processing and managing hotel reservations.
2. Communicating with guests regarding their reservations and stays.
3. Providing requested hotel services.
4. Processing payments and issuing invoices where applicable.
5. Improving our services and guest experience.
6. Responding to inquiries, requests, comments, and complaints.
7. Providing promotional offers and marketing communications where legally permitted or where the guest has provided the required consent.
8. Maintaining website and system security.
9. Preventing fraud, misuse, and unauthorized access.
10. Complying with applicable legal and regulatory requirements.

3. Data Protection

Azara Hotel takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

We aim to collect and process only the information necessary for the purposes for which it is collected.

4. Sharing Personal Information

Azara Hotel does not sell guests’ personal information. Personal information may be shared with trusted service providers or relevant parties when necessary to:

• Process reservations.
• Provide hotel services.
• Process payments.
• Operate hotel systems.
• Meet legal or regulatory requirements.

Any such sharing will be handled in accordance with applicable laws and appropriate data protection measures.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable requirements.

6. Your Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including rights to access, request correction, request deletion, or exercise other rights provided under the Personal Data Protection Law.

7. Cookies

Our website may use cookies and similar technologies to improve website performance, enhance user experience, analyze website usage, and improve our services.

You may manage or disable cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

8. Changes to This Privacy Policy

Azara Hotel may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any updates will be published on this page with the relevant “Last Updated” date.