Cancellation & Refund Policy

At Azara Hotel, we aim to provide clear and transparent cancellation and refund terms for all reservations.

1. Reservations

All reservations are subject to the rate, booking conditions, cancellation policy, and payment terms displayed at the time of booking.

A reservation is considered confirmed once the booking process has been successfully completed and a confirmation number has been issued.

2. Cancellation

Cancellation conditions may vary depending on:

• Room or suite type.
• Rate type.
• Dates of stay.
• Promotional offer or package.
• Booking channel.
• Payment method.
• Specific terms displayed at the time of booking.

* The cancellation conditions stated in the guest’s booking confirmation shall apply to the specific reservation.

3. No-Show Policy

If a guest does not arrive on the scheduled check-in date and the reservation has not been cancelled according to the applicable cancellation terms, a no-show charge may apply based on the booked rate and reservation conditions.

4. Early Departure

If a guest chooses to leave the hotel before the scheduled departure date, the applicable booking conditions and rate restrictions will apply. Charges for remaining nights may apply depending on the reservation terms.

5. Refunds

Where a guest is entitled to a refund under the applicable booking conditions, the refund will normally be processed through the original payment method, where possible.

The time required for the refunded amount to appear in the guest’s account may vary depending on the bank, card issuer, payment provider, or financial institution.

6. Third-Party Booking Platforms

Reservations made through third-party booking platforms, including Booking.com and other online travel agencies, may be subject to the cancellation and refund policies of the relevant platform in addition to the hotel’s applicable terms.

For such reservations, guests may be required to contact the platform directly to request cancellation or a refund.

7. Promotional Rates

Special offers, promotional rates, packages, and discounted reservations may have specific cancellation and refund conditions.

The applicable terms will be displayed during the booking process.