Azara Hotel Terms & Conditions
Effective Date: September 1, 2026 | Riyadh, Kingdom of Saudi Arabia
Welcome to the Azara Hotel website.
By accessing our website, using our services, or making a reservation through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Reservations
Guests are responsible for providing accurate and complete information when making a reservation.
Azara Hotel reserves the right to contact guests to verify reservation details where necessary.
2. Room Rates
All prices displayed on the website are in Saudi Riyals (SAR) unless otherwise stated.
The booking page will indicate whether applicable taxes and charges are included in the displayed price.
Applicable taxes and government charges will be applied in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
3. Check-In and Check-Out
Early check-in and late check-out are subject to availability and hotel approval and may be subject to additional charges.
4. Late Check-Out
Late check-out requests are subject to availability and approval by hotel management.
Additional charges may apply depending on the time of departure and the hotel’s applicable policies.
5. Guest Identification
Guests must present a valid identification document (National ID, Iqama, or Passport) upon check-in in accordance with applicable requirements in the Kingdom of Saudi Arabia.
6. Payment
Azara Hotel accepts the payment methods displayed on the website or during the reservation process (including Mada, Visa, MasterCard, Apple Pay, and Cash where permitted).
The hotel may require a valid payment guarantee, pre-authorization, deposit, or other payment arrangement depending on the reservation and services requested.
7. Guest Responsibility
Guests are responsible for taking reasonable care of the hotel’s rooms, facilities, furniture, equipment, and property.
In the event of damage, loss, or misuse caused by a guest or a member of their party, Azara Hotel reserves the right to recover the reasonable cost of repair or replacement, subject to applicable laws and regulations.
8. Guest Conduct
Guests are expected to behave respectfully and comply with hotel rules and safety instructions.
The hotel reserves the right to take appropriate action where a guest’s behavior threatens the safety, security, property, employees, or comfort of other guests.
9. Smoking Policy
Smoking is permitted only in designated areas in accordance with the hotel’s smoking policy and applicable laws and regulations in the Kingdom of Saudi Arabia. Smoking inside non-smoking rooms may incur specialized cleaning fees.
10. Hotel Facilities
Guests must comply with all safety instructions and operating hours applicable to hotel facilities, including swimming pool and recreational areas.
The hotel may temporarily close or restrict access to any facility due to maintenance, safety requirements, operational reasons, or circumstances beyond the hotel’s control.
11. Children and Extra Beds
Children’s accommodation, extra beds, baby cots, and related charges are subject to availability and the hotel’s applicable policies.
Any applicable charges or conditions will be communicated during the reservation process.
12. Special Offers and Promotions
Special offers, promotional rates, packages, and seasonal offers are subject to their specific terms and conditions.
Cancellation, modification, payment, and refund conditions may differ from standard rates.
13. Website Information
Azara Hotel makes reasonable efforts to ensure that the information, descriptions, photographs, availability, and prices displayed on the website are accurate and up to date.
However, information may be updated or changed without prior notice.
In the event of an obvious pricing or information error, the hotel reserves the right to correct the error and contact the guest regarding the affected reservation.
14. External Links
Our website may contain links to third-party websites or services.
Azara Hotel is not responsible for the content, privacy practices, availability, or policies of third-party websites.
15. Complaints and Customer Support
We value our guests’ feedback and are committed to addressing complaints and concerns professionally. Guests may contact us through:
Email: reservation@azarahotel.com
Phone: +966 57 355 9515
Address: King Fahd Road, Al Olaya, Riyadh, Kingdom of Saudi Arabia
16. Limitation of Liability
Azara Hotel will take reasonable measures to provide its services safely and professionally.
However, the hotel shall not be responsible for circumstances beyond its reasonable control, subject to applicable laws and regulations.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent authorities and courts of the Kingdom of Saudi Arabia.
18. Amendments
Azara Hotel reserves the right to update or modify these Terms & Conditions when necessary.
The updated version will be published on the website together with the relevant “Last Updated” date.
19. Acceptance
By using the Azara Hotel website or making a reservation through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.